POLICIES & PROCEDURES: COVID-19 by Calvin Rodriguez
These are unprecedented times, and Hera Events Rentals is right here with you. While it is uncertain when everything will return to normal, we want to make it as smooth as possible for you to continue to plan your events.
Below are our relaxed terms, intended to help our clients and partners feel more confident in booking events in these uncertain times:
UPDATED CANCELLATION/RESCHEDULING POLICIES
This applies to any new bookings for events taking place through December 31, 2020:
We will allow to cancel or reschedule up to 48 hours before the event and receive FULL CREDIT for a future event date within 1 year from the original event date (rescheduled date are not required at the time of cancellation).
- When rescheduling, rental items from the original order are subject to availability.
- When rescheduling, a newly signed contract will be required for the new event date.
Note: Event cancellation/postponement must be due to COVID-19 related city mandates or bans on events.
As a team, we are committed to the health and safety of our clients, event partners, and our staff. Our business is currently fully operational and available to contact us Monday – Saturday, 9 am-8 pm to address any questions you may have related to our Covid-19 protocol.
Showroom Appointments & Tours: We are available for in-person showroom tours by appointment only. You can schedule an appointment via our website or by contacting us. Visitors will be limited to 3 guests and all parties will be required to wear masks. We will be enforcing social distancing during showroom tours! We can do Zoom/Phone Video virtual tours.
Employee Health: Our staff is required to wear masks and have been instructed to increase handwashing/sanitation while in the office and at different points in the delivery process.
- Contactless Payments
- Curbside Pick-up
- In-person appointment visits
- Masks required
Sanitation of Rental Inventory: We are disinfecting all rental inventory surfaces between uses as well as upon load-in/pickup for any surfaces that have been touched. Hard surfaces are wiped down with commercial-grade disinfectant and soft/upholstered surfaces sprayed with a fine mist disinfectant spray.
Delivery Process: Delivery staff will NOT be allowed to work if they have a temperature or are feeling ill for any reason. Staff will be required frequent hand sanitation at multiple points during the load in/out process. Masks are required for staff during deliveries or curbside pick-ups.
PLEASE NOTE: We are constantly reviewing our policies to state and local standards and event industry guidelines. Please check back for the most updated policies and procedures as time goes and we learn more information about this pandemic that might affect your event.