FAQ

How long may I use the inventory I’m renting?

The standard agreement is for a one-day rental. However, this means that you may be able to keep your rentals for a longer period without an additional fee, depending on the items rented and your unique circumstances. For example, if you pick an item up on Thursday, since we are closed Sunday, you get a free day, so your items may be returned the following Monday. Any rental items returned after a regular 72-hour period will be assessed a $25 late fee on the total order. The only way to ensure no late fees is to bring your items back on time. If it is necessary to use our inventory for multiple days, we offer special rates for long term rentals.

Is a reservation required and when should it be made?

Please call or schedule your visit as soon as possible to reserve the products you need for your event. As we operate on a first-come, first-served basis so the faster you have your order the better. Once we received your 20% deposit, your rentals are guaranteed. We have a large inventory to fulfill everyone’s last-minute orders, but specific items need to be placed and confirmed as soon as possible.  All reservations are subject to availability.

What types of payments are accepted and when is payment due?

A 20% deposit is required when booking your rentals and the balance is due two weeks before your event. We accept Visa, MasterCard, American Express, and Discover as well as Cash and Company checks.

Once I’ve secured my rentals can I make adjustments to our order?

Yes, we understand inventory may decrease or increase from the original order. However, we must have any changes to the order two weeks before your event date.

Do you deliver? Is there a delivery charge?

Yes, we deliver anywhere in Miami, Ft. Lauderdale, West Palm Beach, and Monroe County. All Delivery rates vary, depending on distance traveled. All delivery fees include pickup as well. Deliveries are scheduled between the hours of 7 AM and 6 PM. It is not necessary to be home for your delivery or pickup. Make sure you mention if you won’t be home so we can get any details necessary to secure the items. Please call our office for information.

Can we pick up our order ourselves?

If you live in the South Florida area, you’re able to pick up your order to avoid the delivery cost. There are certain items from our inventory you may pick up, for example, glassware, dinnerware, flatware, and linens as well as other small rentals items. Our pick-up hours are between the hours of 10 AM and 1 PM. Some items, however, require delivery. Items such as chairs, farm tables, furniture, and tents are a few examples. Please call our office for more detailed information regarding other rental items.

If I rent Dinnerware, Flatware, Glassware, Do I have to wash the rentals items before they are returned?

You’re not required to wash our inventory but are required that plates and flatware be rinsed of food debris. Also, please be sure to place the glassware in the racks upside down, to prevent damage to our inventory. If the dinnerware or flatware is returned without being rinsed a cleaning fee will be charged.

Will my inventory be set up and taken down?

Set up is automatically included when renting dance floors, tents, or technical equipment. For an additional fee, our delivery staff can also set up your tables and chairs and tear down. It will remain your responsibility to “tear down” the equipment and place it in one area of your property or an additional fee will be applied.

What if my venue location requires outside vendors to carry liability insurance?

We do carry a general liability policy and will provide the Certificate of Insurance to your venue location if needed.

Where would you leave the inventory?

We will deliver and pick up all our inventory from one location on the property. Please make us aware prior to delivery if our drivers will encounter any stairs, extended carrying, difficult driving terrain, or anything else that may affect the time frame or a number of delivery personnel we send.

What if I need something you don’t show on your website?

Give us a call and ask. We may have the item(s) but not posted yet, or we may be willing to either acquire or sub rent the item(s) for you.

What happens if we damage or lose rental items?

As for food stains on our linens, our laundry team can remove those stains. However, if using candles please be careful as the melted wax will ruin the linen. We will charge you replacement costs for linens returned with melted wax, burn-holes, or rips. Also, note that mildew will almost always destroy linen and you will incur replacement charges. If the linens are wet, allow the linens to dry before packing them in the laundry bags. Please make sure all items are accounted for and returned, as we will charge replacement costs for missing items.

Is there a minimum order?

There is no minimum order if you come and pick the items during our pick-up hours of 10 AM and 1 PM. However, we do have a minimum of $100.00 order for us to deliver your order. With Hera Event Rentals no order is too small to large for deliveries.

When should I have my lawn cut for my event?

Make sure you DO NOT cut your grass the day of your tent install. The green sap that is left on the surface of your lawn will stain our inventory as we have to lay most of it on the ground during our install. Another reason would be that we wouldn’t want your landscaper or yourself to interfere with your event’s installation. It is always best to leave your grass a little long. Grass wears better when it is longer. If your event were on a Saturday, you would want your lawn to be mowed no later than Wednesday. Cutting your lawn after the tent has been installed can be extremely difficult with all the poles and stakes in the way.

Do you ship products nationwide? How much is shipping?

We ship via UPS and the cost depends on delivery location and weight. We don’t know the exact shipping cost of any order until it is packed and weighed for shipping; however, we can get you a shipping quote for proposal purposes.

How do we ship back your products after the event?

When we ship your products to you, we enclose pre-paid return shipping labels. After your event, re-pack the used linens into the laundry bag we provided for your dirty laundry. The return shipping label is already attached to the duffel bag. Take the bag to a location where UPS picks up. Many times, that will be at the location where you had your event. Otherwise, use the nearest UPS Store. We ask that you ship our products back to us on the first business day after your event. Should the linens not be sent back by that date, you will incur additional rental charges depending on when we receive it back.

Are there things you will not ship?

Yes, we cannot ship any of our chairs or glass charger plates.