In consideration items rented will be (hereinafter referred to as “Rental”) described by the undersigned (hereinafter referred to as "Renter")from HERA event Rentals (hereinafter referred to as "HERA") upon the terms and conditions it is agreed as follows. Conditions of Use: By accepting delivery of rental, customer agrees to all terms and conditions shown on this rental contract. Customer assumes full responsibility for all rentals, including their safe and proper use, operation, maintenance, and return to HERA. Renter is responsible for all loss, damage, or repair. HERA makes no warranties of merchantability or fitness for particular purpose, or any warranties, expressed or implied. Damaged linens or shortages must be reported before event for any credit to be considered. General wear is referred to as one single rentals normal deterioration under reasonable use. All candles must be used with a holder and all items returned must be free and clear of food particles and debris, otherwise a $2 fee per linen will be added plus any other fees incurring from improper use.
Damage Wavier of 3% is an optional fee added to your invoice. Damage Wavier will cover incidental damages up to the first $250.00 of damages. Rental items must be return on time to avoid any type of damage which can cause irreversible repair. Some items are not covered under the Damage Waiver. Damage Waiver covers damages and not loss.
In the event that you require immediate assistance for a day of event please call the warehouse at: (305) 606-1766
Cancellation due to inclement weather or rain must be made no later than 24 hrs. prior to the starting time of the event. Once our trucks are in route to the event, full payment is due rain or shine. We will always do our best to accommodate our clients if activities are postponed due to inclement weather, but once we are at the event, full payment is due.
Pick up will be scheduled on the date and time of your contract, if HERA arrives at pick up and is unsuccessful, Renter must return items back to HERA or reschedule pick up for an additional fee of $25.00. We will always do our best to accommodate our clients if need for pick up & delivery date & time. Delivery charges are calculated per mile from warehouse location. Orders will be delivered anywhere from 1 to 2 hours before your event. Once delivered it will take about 20 to 45 minutes for set-up, and the same for pick -up.
We take reservations 7 days a week. All reservations with Hera Event Rentals require a nonrefundable 50% deposit in advance of the event to secure a reservation in the form of check, cash, credit card, or money order. Hera Event Rentals will charge the credit card on file the balance due prior to delivery unless prior arrangements have been made and accepted by HERA. The remainder of the balance shall be paid by Renter 14 days prior to the event date. There will be $35.00 service charge for all NSF or returned checks. Deposits for party companies and event planners may be waived. Please call the office at (305) 606-1766 for further information.
It is the client’s sole responsibility to provide sufficient electricity to support the rented items. Also parks require the rental of generators for the use of Bounce Houses, or larger equipment. We can provide generators starting from $40.00 each. If you require a generator, we must be notified 48 hrs. prior to the event. Please be advised, that we don't carry extra generators with us in our trucks. In the unfortunate event that sufficient power is not available, payment in full is still due. If you have any questions regarding electricity requirements, please contact the office at (305) 606-1766 for further information.
PICK UPS & DELIVERIES
CALL US: 305-606-1766
If Renter fails to return all returned items upon agreed time, Renter agrees to pay for all additional charges. If Renter refuses to return rented items, the Renter agrees that HERA and its agents may take all reasonable actions necessary to recover rented items without prior notice or legal process. All items are due back to HERA´s warehouse on the return date listed on your agreement. After 3 days, late items are subject to a 25% late fee. Items unreturned after 10 days will be considered lost and be billed the replacement value of the item. Lost items are billed replacement cost and a lost fee. Damaged linens will be billed a replacement fee. Damaged linens cannot be purchased or kept. The lessee agrees to pay for any damage to or loss of items, regardless of cause, except reasonable wear. Accrued rental charges cannot be applied against the purchase or cost of repair of damaged or lost items. Items damaged beyond repair will be paid for at its replacement cost when rented. The lessee agrees to return the rentals within 24 hours or the very next business day following the event. The lessee agrees to pay an extra rental charge for all rental property held beyond the agreed due date. Lessee authorizes for credit card provided by lessee to be charged for any late fees. Any extension must be mutually agreed upon in writing. The lessee agrees to pay for items (at its replacement cost when rented) for all types of theft, loss or disappearance. The lessee authorizes the lessor to bill credit card on file provided by lessee for damage or loss of items of rental order, at its replacement costs when rented.
Order changes within 14 days of the event date can be increase in count if we have the inventory available, but never decrease the order. Cancellations: Orders 30 days prior to the event date, will be subject to a 50% cancellation fee. Items cannot be cancelled within 14 days of event date. Hera event rentals requires final counts 14 days prior to the event date. You may change your count up or down from your original order by 20%. It is the lessee's responsibility to notify HERA of any changes to order including address change, phone number and final count on rental items.